Ratchet Infotech Private Limited "Technical Support Executive" with BPO Experience (Rotational Shift) Chandigarh

Rachet Infotech provides best IT Infrastructure Solutions and Services to our customers across various Technology Domains in Information Security, Application Delivery and Acceleration, Information Storage, Enterprise Messaging and ERP Infrastructure Solutions and Virtualization.
"Technical Support Executive"
Job Code: RIC-02
Job Location: Chandigarh

Job Description:
We have an urgent opening for Technical support Executive. Selected candidates will help customers establish and enhance their online presence by providing web-based technical support, product information and first-rate customer service.
• The candidate should have excellent command over English (fluency in spoken English and good written English) along with pleasing customer service skills and high energy levels.
• The candidate should be able to successfully handle customer queries on network/domain related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of

Quality in Operations
• Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Basic knowledge of HTML.

Functional Area: ITES/BPO/KPO/Customer Service
Should be comfortable working in shifts (05:00pm – 02:00am/ 02:00am – 12:00pm)..
 
Candidate Requirement
Required Responsibilities:
• The candidate should have excellent command over English (fluency in spoken English and good written English) along with pleasing customer service skills and high energy levels.
• The candidate should be able to successfully handle customer queries on network/domain related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations
• Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Basic knowledge of HTML.

Required Experience:
• Undergraduates with Technical support Experience are eligible
• Fresher’s with experience in Field or Telesales/Customer Support in a BPO 12 months onwards
• Technical Support: 12 months onwards.
• Should be comfortable working in shifts (05:00pm – 02:00am/ 02:00am – 12:00pm).

Must possess knowledge of:
• Internet Explorer
• Windows NT / 95 / 98 / 2000 / XP
• TCP/IP (Networking)
• Printers
• Wireless Routers.
Experience: 0.6 - 5 years

Qualification: Graduate, B.E./B.Tech(Computer Sc. & Engg.), B.E./B.Tech(Computer Sc. & Engg.), B.E./B.Tech(Electronics & Communication), B.E./B.Tech(Electrical), MCA(Computer Application)

Compensation Details Salary: 1.00 Lakh to 5.00 Lakh (Indian Rupees) per annum

Ratchet Infotech Private Limited
Ratchet Infotech
DLF Building, Block-C, IIIrd Floor, Office No. 4,
Rajiv Gandhi I.T. Park
Chandigarh, Chandigarh
India 160101
Phone: +91-172-4264444
Website: http://www.ratchetinfotech.com/Default.aspx