Rachet Infotech provides best IT Infrastructure Solutions and Services
to our customers across various Technology Domains in Information
Security, Application Delivery and Acceleration, Information Storage,
Enterprise Messaging and ERP Infrastructure Solutions and
Virtualization.
"Technical Support Executive"
Job Code: RIC-02
Job Location: Chandigarh
Job Description:
We have an urgent opening for Technical support Executive. Selected
candidates will help customers establish and enhance their online
presence by providing web-based technical support, product information
and first-rate customer service.
• The candidate should have
excellent command over English (fluency in spoken English and good
written English) along with pleasing customer service skills and high
energy levels.
• The candidate should be able to successfully handle
customer queries on network/domain related problems, provide
telephone/email based troubleshooting assistance and meet customer
defined levels of
Quality in Operations • Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Basic knowledge of HTML.
Functional Area: ITES/BPO/KPO/Customer Service
Should be comfortable working in shifts (05:00pm – 02:00am/ 02:00am – 12:00pm)..
Candidate Requirement Required Responsibilities:
• The candidate should have excellent command over English (fluency in
spoken English and good written English) along with pleasing customer
service skills and high energy levels.
• The candidate should be
able to successfully handle customer queries on network/domain related
problems, provide telephone/email based troubleshooting assistance and
meet customer defined levels of Quality in Operations
• Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Basic knowledge of HTML.
Required Experience: • Undergraduates with Technical support Experience are eligible
• Fresher’s with experience in Field or Telesales/Customer Support in a BPO 12 months onwards
• Technical Support: 12 months onwards.
• Should be comfortable working in shifts (05:00pm – 02:00am/ 02:00am – 12:00pm).
Must possess knowledge of: • Internet Explorer
• Windows NT / 95 / 98 / 2000 / XP
• TCP/IP (Networking)
• Printers
• Wireless Routers.
Experience: 0.6 - 5 years
Qualification: Graduate, B.E./B.Tech(Computer Sc. & Engg.),
B.E./B.Tech(Computer Sc. & Engg.), B.E./B.Tech(Electronics &
Communication), B.E./B.Tech(Electrical), MCA(Computer Application)
Compensation Details Salary: 1.00 Lakh to 5.00 Lakh (Indian Rupees) per annum
Ratchet Infotech Private Limited
Ratchet Infotech
DLF Building, Block-C, IIIrd Floor, Office No. 4,
Rajiv Gandhi I.T. Park
Chandigarh, Chandigarh
India 160101
Phone: +91-172-4264444
Website:
http://www.ratchetinfotech.com/Default.aspx